Comments on: T-Mobile about to loose a customer

By: Rofo

Rofo — Fri, 17 Sep 2004 06:18:54 +0000

With sprintpcs, I just had a similar situation, two phones, wanted new ones and more minutes. I called and talked to sales droid, no luck. Then someone told me I should call back and ask for someone who can help with ‘retention’ … Sales droid put me on hold, then gave me someone else. Worked out great, I’m pretty happy with it 2000 anytime, 2 phone, unlimited sprint calling and texts for $99.00 … i didn’t get the deals on the phone i wanted. They gave me a $150 mail in rebate on one phone, and charged me the ‘new’ contract charge ($49) on the other. It seemed the key was letting them know you know your contract is coming up and you’re ready to switch.

By: Ben Klausner

Ben Klausner — Wed, 15 Sep 2004 00:25:25 +0000

To paraphrase The Graduate: “One word Benjamin: Escalate!” The ground level sales droids can’t give you anything. Ask for the manager, or the manager’s manager. I’ve gotten the new customer kickback for phones by pointing out what a good customer I’ve been for X years, and how I can walk if I’m not made happy. I read somewhere that each customer is worth ~$200 to a cellular telco to either signup or to renew.

By: Mike Wills

Mike Wills — Tue, 14 Sep 2004 20:36:20 +0000

Swich… I go through a local company for my cell service and based on what we spend we can get a certain discount on a new phone (after contract is up). The idea is we are treated basically the same as their new customers then.

I just had an idea. As them what kind of deal they give new customers. Then say, “fine, I will cancel my service, then tomorrow I will sign up with a new account, then I can get the deal”