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Why I Hate Microsoft Outlook

Posted by Matthew Greensmith at 8:16 AM on December 16, 2008

I hate Microsoft Outlook. Back in the day, when I was teaching people how to use it (Office 95 and then Office 97), it was a wonderful thing. Sharing calendars, preview views, lots of different configurations that could accommodate anyone’s needs. Before that there had only been Lotus Notes, and while it was good, it didn’t lend itself to all of the iterations that MS Office did. But then there were holes, and I could no longer use some of my most-used functions, like the preview pane, and linking out from emails, because of the holes in both Outlook and Internet Explorer.

Then Office 2007 came out. It was supposed to be bigger and badder and better. But I hated Outlook 2007 from the very first moment I used it. At least it didn’t insult me with the whole “ribbon” thing as in the other Office programs, but it has turned into an amazingly slow, earth-pounding, gigantic dinosaur. We are required to use it at work. When I log in in the morning, I’ve learned to just go get a cup of coffee and come back, and by then maybe it will have loaded and be ready to go.

I timed it one day. It took 7 minutes from the time I started it until it was ready for me to read and answer mail. Worse, while it is loading and doing whatever it is doing, I cannot do anything else on the computer. I can’t open any other program, get logged into our ticket server, nothing. I sit and wait for Outlook to get itself pulled together to run so that I can start doing my job.

It’s ridiculous. I’m running a fast machine, with minimal start-up programs, and there’s no reason for this program to run like this. I can’t imagine what it is doing to tie up all of my system resources, but it’s starting to get in the way of me doing my job. Some of our tech staff have resorted to leaving their machines running overnight, with Outlook already loaded up, so they don’t have a delay in the morning getting to the ticket system or to other things they need to get to.

I never have this trouble with Thunderbird. I can open it, let it do its thing, and go on to other things I need to do. I thought MS Office was supposed to enhance our productivity. Not so much, as I see it.

3 Comments

  1. From ROM at 8:43 am on December 16, 2008

    7 minutes and you can’t do anything else? What exactly is your definition of a fast machine?

    My notebook is only running a 2.2 core 2 and I have quite a few other things running when I fire up outlook and don’t have this issue.

    As far as productivity is concerned is there any other single application you can be logged into that handles multiple e-mail accounts, calendar, notes, tasks, contacts and rss feed? And, be able to syc all of these to your WinMo smartphone too?

    I use all of these both for work and personal life. I’d be open to an alternative if there was one but as of yet have not found it.

  2. From Shannon Thurston at 10:15 am on December 16, 2008

    We have had this type of problem as well. It turns out that there are a few things you can do. If your exchange server is authenticating with NTLM and the settings in Outlook are set to “basic” then Outlook will fail at authenticating every time you start the program. Then, after a long delay, Outlook tries another form of authentication, until finally it gets it right. Try changing the type of authentication in the account settings; that has changed a 7 minute start up to under a minute.

  3. From John at 11:52 am on December 16, 2008

    I see this a lot. If it takes 7 minutes for Outlook to open it may be because you have a huge mailbox. Try putting some of that mail in a PST and it should speed up. It takes less that 10 seconds for Outlook to open on my machine and I get hundreds of emails every day. Keeping your Inbox clean makes it run smoothly.

    Also, if you have cached exchange mode turned on, you may want to turn that off if you have an alternate junk mail filter.

    Another thing you may want to do (if you must run in cached mode) is run scanost.exe to correct and corruption in the OST file. If that doesn’t work. Turn off cached mode, shut down Outlook, delete the OST and restart Outlook with cached mode turned on. This will rebuild the cache and things should run faster.

    Just some suggestions from someone who’s been supporting Outlook for 7 years.