According to the FTC, between September 2001 and June 2002, CompUSA had promised consumers they would receive rebates totaling anywhere from $3 to $100 within six to eight weeks for both its own products and those from Q.P.S. Instead, the consumers who actually received the rebates were forced to wait up to six months for a check. The problem was compounded when Q.P.S. filed for bankruptcy. A consent order with CompUSA will place limits on the company's rebate program and will limit its advertising on rebates from other companies. CompUSA will be required to fully fund all rebate programs advertised and mail checks within the advertised timeframe. In addition, the retailer is on the hook for the rebates promised by now-bankrupt QPS in the case of consumers who filled out and sent in a valid rebate form. In addition, CompUSA will be required to send rebates to any eligible consumer who contacts them or the FTC within 75 days after the order is served on the company.



