It's nice to see Dell listening, and responding on their blog, and I am sure that the blogsphere and small companies like mine will appreciate that enough that if they can get some of their customer service ratings up. That I as a small business owner may be inclined to check out some dell products next time we need to buy some computers or hardware.

It's too bad that they took this long to blog, we will see how sincere they are, and if they really answer the tough questions directed at them from within, and outside the blogsphere. [one2one.dell.com]