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AOL no Cancel manual on net!

Posted by Todd Cochrane on July 20, 2006 4:06 AM

I keep telling people if you have stock in AOL aka Time Warner sell. After seeing there so called retention manual, I can only imagine the agony those poor customer service people had to go through. This thing was definitely written by someone that owns a serious amount of stock in the company, as no person in there right mind would design this. [consumerist.com]

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