A frustrated Verizon customer spent a good twenty minutes and then some trying to explain to several Verizon customer service reps simple math. He was misquoted on a usage charge and they just didn't seem to get it. For our amusement he recorded and posted the whole conversation. Eventually Verizon refunded the guys money and sent him a letter admitting the confusion as well as a new pricing policy. It's a great listen! [link to original call] [link to concession letter]