These are the famous words of the customer support call that I just went through hell with “One Moment Sir” after 101 minutes on the phone they determined they may be having a issue with their tower, this is after I had done about a 100 steps to “prove” it was not my hardware after telling the guy that I had connectivity with the same machine through my cable provider.
Now I am waiting to see if it is indeed my tower and will have to wait 3–5 hours to see if I need to call back and go through tech support hell again. No customer should have to spend 101 minutes on the phone to finally find out that their may be a issue on their tower
I’m a Geek I cannot imagine a non-geek having to endure this, the amount of time I have wasted this morning with these folks is beyond ridiculous.
Makes me want to just order a second cable modem and tell them where to shove the Clearwire modem.
Comments (1)
I will be canceling clearwire come the new year. It is just not worth the price to me. And it is funny that their 'customer support' is more along the lines of "You are an idiot and it's not clearwire but your hardware" kind of support.
Sorry but a company should actually know who their customers are before they start acting like they know it all. Like you said Todd, a non-techie might want to jump off a bridge after speaking to them about a problem. I could just imagine somebody like my Mom calling them and dealing with their crap and after 90+ minutes still having no clue what the problem is or how to really resolve it.
I've had a couple of issues over the months and for me, I don't own a tv and if I want to watch anything, I usually watch videos from itunes or from a site like nbc or whatever. Well my connection was so bad one time that I couldn't even watch a 30 second clip from Revver. It was frustrating so I called them and basically after resets and all the "must be your hardware crap" the guy on the phone informed me that "maybe I should watch the shows on TV." Sorry but this ain't 1998 and for me, that's where clearwire and it's connection is stuck.
Nice idea, but they are a disappointment in every regard to me.
Good luck in getting your issues resolved but for me, come 2008, I'll pay the stupid cancelation fee and move on.
They are sort of a local company where I live and in all honesty, I would never have gone with them if I knew the crap I've had to put up with.
Posted by Peter J | December 14, 2007 10:37 AM
Posted on December 14, 2007 10:37