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Remote Presence

Posted by tomwiles at 7:44 PM on April 30, 2013

Ever wish you could look at a view or views of your home and/or property from wherever you are? Is it raining or snowing at home? Is the sun shining or is it cloudy? Are the neighbors’ vehicles home? Does everything look as it should?

Ever wish you could monitor the temperature in your house, or easily adjust the furnace or air conditioner settings remotely?

Not that many years ago these were impossible dreams that could only be accomplished by calling someone at or near your home. In more recent years, these things started to become possible but were difficult and/or expensive to implement and even then perhaps didn’t work all that well or weren’t all that convenient.

In the past two or three years these things and more have become not only possible, but inexpensive and easy to implement, especially if you know your way around your home Internet router. In this article, I am going to tell you about specific hardware and software I’m using and how I set it all up. I will be giving very detailed instructions on how to set up a Loftek CSX-2200 WiFi IP camera.

The Nest Remote Control Thermostat

Nest 1.0A couple of years ago the first generation Nest learning thermostat went on sale, and for me it has been a dream come true. I can easily monitor the status of my home HVAC system while I’m gone. I leave the temperature at the minimum 50 degree setting when I’m gone in the winter, and the maximum 90 degree setting when I’m gone in the warmer months. Several hours before I’m due to get home I remotely make the appropriate adjustments to the temperature setting via either my smartphone or tablet apps so it will be around 70 to 72 degrees by the time I step through the door. The first generation Nest learning thermostat sells for $179 on Amazon, and the current Nest second generation unit sells for $249. Both the old and newer generations of the Nest

 

thermostat connect to the Nest server via your home WiFi and keep their built-in battery charged up by the regular thermostat wiring that has a small amount of electrical voltage in it to make a conventional thermostat function. There are no ongoing charges with the Nest thermostat. Once you buy it, you can use your Nest.Com account for as long as the unit continues to function. I’ve had my first generation Nest thermostat for a couple of years now and it continues to work absolutely flawlessly. I can’t say enough good things about it.

Remote IP Surveillance Cameras

Remote IP cameras can be a bit more tricky to set up and access from outside of your home, especially if you have a dynamic IP address on your home Internet connection. Most people fall into the dynamic IP address category. Sometimes your Internet service provider allows customers to pay extra for an unchanging “static” IP address.

There are generally a couple of different approaches to gaining remote access to an IP camera (or other device for that matter) on a home network with a dynamic (ever changing) IP address. One approach is to have a remote dedicated server. The device – a camera or thermostat inside the home is programmed to know the remote server’s address and is able to access your previously-created account information. This is how the Nest Learning Thermostat functions.

This setup works fine, but with remote IP cameras there is usually an ongoing annual fee that can range from $100 on up for the ongoing privilege of accessing the camera manufacturer’s server.

The other alternative is to use a service such as DynDNS.org. One or more devices on your home network, either an IP camera or even a computer is set up to automatically and continually report the home’s public IP address. This functionality can also be programmed in to many routers. I am familiar with DynDNS. I set up a DynDNS account which charges a reasonable $20 dollar per year fee for 1 up to a maximum total of 30 separate devices reporting their ever-changing public IP addresses. For each separate device, simply create a unique host name for each one. I have two cameras set up with DynDNS so far, likely with more on the way in the future, so I simply created a unique name for each host address. The resulting URL looks like http://name.dyndns.org. The second camera has it’s own unique name such as http://name1.dyndns.org. These names are programmed into each specific camera, along with my DynDNS username and password account credentials. Thus, every 60 seconds, each camera calls the DynDNS server and automatically tells it the current public IP address they are hidden behind.

How To Set Up A Loftek CSX-2200 WiFi IP Camera

So far, I’ve set up two identical Loftek CXS-2200 WiFi IP cameras at home, one of them aimed inside the house at a central location, and the other aimed out of a window into the yard, both together giving me a great remote view of what is going on. I can open apps either on my smartphone or my tablets and the images from both cameras automatically pop right up without me having the foggiest idea of what my current public dynamic IP address is at home. I can even monitor sound with the apps or talk back via the cameras if I am using Windows Internet Explorer and have them plugged in to inexpensive self-powered computer speakers. The Loftek CXS-2200 WiFi IP camera sells for $59.99 on Amazon and is an Amazon Prime item. The Loftek CSX-2200 gives tremendous value for a relatively small price.

To set up a Loftek CXS-2200 camera, you MUST have access to a Windows computer. With the first Loftek camera, I used Windows XP running inside of VMWare Fusion on a Mac in order to accomplish the initial detection and hardware setup using the included software. With the second Loftek camera, I used Windows XP running on a netbook. You have to run a small program called BSearch_en.exe you either download from www.loftek.us or that you load from the included CD-Rom installation disc. The Loftek website vaguely states that you can do the intitial camera setup with a Mac alone, but in my experience you cannot. If you are using a Mac to do the initial camera setup you MUST have a copy of Windows running inside of a virtual machine program such as VMWare Fusion or Parallels.

You plug both the Loftek camera and the machine running Windows into your router via Ethernet, and then launch the included BSearch_en.exe program and then click on the button to make it search for the Loftek camera. Follow the instructions included with the BSearch_en.exe program and change the Loftek camera’s default internal network address to match your own router’s internal address numbering scheme. My internal network address scheme is set up for 192.168.254.x. The default Loftek address is 192.168.0.178. So to make the camera visible on my home network I changed the Loftek camera address to 192.168.254.178 and saved the new address to the unit. The first three sets of numbers MUST match your router’s numbering scheme, or the camera WILL NOT be visible on the internal network.

When your web browser successfully connects to the camera’s built-in web interface, you will be presented with a pop-up dialog box asking for the administrator username and password for the camera. The default username for the Loftek CSX-2200 camera is admin and the default password is 123456. If you change these defaults to something else (or add additional usernames and passwords), then you need to be sure to write down the new username and password and keep them in a safe place so you will have them for later camera access. Incedentally, if you should forget the new username and password or for some other reason want to return the camera to factory default values, there is a recessed reset button on the bottom of the camera that can be pressed with an extended ball point pen or paper clip.

You should always leave the camera set up with a static internal network IP address. That way, you always know what its address is. Other devices on your home network that are typically set up to request dynamic internal IP addresses can and do change addresses from time to time when your home router happens to assign them a different address when they reconnect to your home network. Write down the static IP address of the camera so you can know what it is later. This is especially critical if you end up with more than one camera attached to your home network.

Once the camera is set up with a static internal network address that’s visible on your home network while it’s still plugged in via Ethernet, go to any browser on your network and enter http://192.168.254.178 (or whatever you set your camera’s internal address at) into the address bar and press. This will cause the camera’s built-in control page to load. Enter the administrator name admin and the password of 123456 to make the control page display. Once in the control page, you can set many different parameters, including connecting the camera to your home WiFi. In my case, I also set up my cameras to automatically email me a series of images if motion is detected. Automatic emails of images on motion detection can be useful or even fun catching people walking through the frame or even occasional insects flying in front of the camera lens, but it can also be triggered by changing sunlight conditions or wind blowing trees around depending on what the camera is aimed at. This email feature can easily be toggled on and off from an app such as the excellent Tinycam Monitor Pro for Android available in free and paid versions in the Google Play Store on Android. Setting up the email to work properly can be tricky as the settings that you must use for the outgoing email server are determined by the specific email service you are using. You must have two email addresses – the one you are sending the email from, and the email address you are sending it to.

The other critical part that MUST be present for remote monitoring to function is port numbers and open ports on your router. There are tens of thousands of port numbers that you can use. In my case, I am using port number 1029 in one camera and 1030 in the second camera. These port numbers are programmed in to the camera’s web control page interfaces. In each camera I turned on the UP&P protocol, which in my case was successful in automatically updating my router to automatically route any external traffic utilizing these specific ports to the correct internal IP addresses. So for example, the camera I have set up on my internal network at 192.168.254.178 automatically receives traffic that is specified for port 1029. The second camera is set with a static internal IP address of 192.168.254.179 and it automatically receives traffic that is specified for port 1030. So, if I am outside of my home network and I type http://name.dyndns.org:1029 into a browser, I will automatically see the camera’s control web interface page open up in the browser. Remember that the word “name” in the address must be whatever you have named your DynDNS host.

If you cannot get UP&P to work in your router, you can always go into the settings for your router and set up port forwarding manually. This process will vary from one router to another. Generally, the idea is this: when traffic comes in on your external dynamic IP address with a port number specified such as http://name.dyndns.org:1029 the router will automatically know to route the traffic to the specific internal network static IP address you type in. That’s one reason why you need to write down and remember the IP address you set up for your camera.

If you run into problems, chances are good that they revolve around port forwarding not working in your router. I have had one DSL router that port forwarding does NOT work on, even though it seems to allow it by saving my port forwards in its configuration screen. Go to a site such as http://www.canyouseeme.org/ and type in the specific port number you wish to use to see if your router is actually opening up the port that you are specifying for it to forward. If the port is not open after you have set up port forwards within the router, there’s a problem with the router not functioning properly and you will likely have to get another one.

Once you have gotten your camera working, be sure to write down the various things that you did and parameters that you set, just in case you ever have to set it up again with a different DSL or cable router, or if you wish to add additional cameras.

I have plans to add at least one more camera to my setup at home in the near future. This third camera will likely be a Loftek Nexus 543 WiFi outdoor camera, which will enable me to utilize the built-in infrared capability of the camera to illuminate and display a clear image of a completely dark outdoor scene. The second camera I currently have aimed out of a window into my yard will not display infrared illuminated images at night because it is aimed through glass. Nothing shows up but glare.

Once the Loftek CSX-2200 is properly set up and visible on the home network, it can be disconnected from the included Ethernet cable and placed anywhere that it can be supplied with AC power that’s within the network’s WiFi signal range. The built-in infrared LED’s that surround the lens have a range of 15 meters and can easily illuminate the image in a totally darkened room. The camera is also motorized and has a motion rage of 90 degrees vertical and 270 degrees from side to side. It can be remotely triggered to pan to predetermined saved positions, or simply pan from left to right and then return to it’s initial position. As previously mentioned, once an email account’s credentials are properly configured it can send emails automatically to any second email address when it digitally detects motion in the scene it is looking at.

Remote IP Camera Access

For primary remote access via my Samsung Galaxy S3 smartphone and my Google Nexus 7 Android tablet, I purchased the pro version of the excellent TinyCam Remote app from the Google Play Android store. To make it work, you simply plug in the appropriate values, including the DynDNS address of your IP camera, the camera’s port number, and the camera’s username and password. If everything is functioning properly, you can simply open the app to the live view and your camera or cameras (if you have set up more than one) will automatically display. When a particular camera is brought up in full screen mode, you can turn on the audio to monitor the sound as well as the video from the camera.

I have yet to find an Android or Apple iOS app that can utilize the microphone function and send audio back to the Loftek CSX-2200 camera. The only thing I have found so far that is capable of sending audio back to the camera’s audio out function is accessing it via the Windows Internet Explorer browser with the appropriate browser plug-in installed. This fact is actually stated by the manufacturer and seems to be true.

Remote IP Camera Recording

It is also possible to set up software on a computer and record the camera’s video. I am currently using an excellent free program installed on a Mac Mini running Mountain Lion on my home network called IP Camera Viewer 2. It will continuously record video from the camera and analyze it for motion and face detection. It even has a second part of the program that enables the user to quickly scrub through the recorded video to find the action parts, and even has the ability to export just the period of the video you have marked. The program is free in the Mac App Store. In the free configuration, it can record one camera. If you wish to record video from more than one camera at a time, then additional camera recording capability can be added for small fees outlined on the company’s website located at http://dcomplex.com/products/mac/ip-camera-viewer/.

All of this incredible level of remote presence functionality has been possible for a while, but has traditionally come at a fairly steep cost. With today’s advanced hardware, software and network availability, far superior functionality can be set up for a fraction of the cost. I’m carrying direct instant access to my home right in my pocket.

PopClip A Productivity Tool for the Mac

Posted by KL Tech Muse at 7:01 PM on April 25, 2013

PopClip If you use a Mac and want to increase your productivity one of the applications I recommend taking a look at is PopClip. PopClip is like cut and paste on steroid. PopClip is available in the Mac app store and on-line. Once you download and install the application it will appear in your menu bar as a black and white rectangle. Now when you highlight a piece of  text a small menu bar will pop up above the selected text. By default it shows copy or paste, correct spelling on misspelled words, and define selected words. PopClip will also detect links and email addresses and let you open or copy them, and can start a web search for anything you’ve selected.

In default mode PopClip isn’t that exciting its real power are the extensions that are available for it. Some of the extensions that are available are add a note various application including Evernote, Nvalt or Notepad.  Send tweet to not only thru Twitter but also thru other applications such as Tweetbot or Buffer. You can also use it to the send a piece of text to various getting thing done apps like Omnifocus, Things and the Reminder App. PopClip also has other capabilities you can use it to search for a product on Amazon, find a piece of music in Spotify, or search for a video on YouTube. These are just some of the things that you can do using PopClip, the whole list of extensions are available on the PopClip Extension Page. Normally you use the mouse to activate PopClip however there is an Apple Script  you can install to activate it using a keyboard shortcut. PopClip is available in the Mac App store for $4.99. If you want to try it out there is a free trial version available through the website.

G-Technology G-Drive Mobile Review

Posted by Andrew at 5:05 PM on March 17, 2013

On review today is the G-Technology G-Drive Mobile, a 1 TB mobile external hard drive. Aimed squarely at the Apple MacBook crowd, the brushed aluminium finish and white LED compliments the host machine, and the combination of both USB3 and FireWire 800 show its Mac heritage. Of course the drive can be formatted for Windows or Linux use but the G-Drive is pre-formatted for HFS+ and is TimeMachine-compatible. As expected, the G-Drive is bus powered so there’s no power adaptor.

G-Drive Mobile

 

G-Drive Mobile Ports

The G-Drive Mobile has a couple of touches that set it apart from the other mobile drive offerings. To start with, it comes with all the cables that might be needed, so in the box there’s a USB3 cable, a FireWire 800 cable and a FireWire 400 to 800 cable. There’s no getting the box home only to find the cable need for your setup is missing.

G Drive Mobile Cables

Second, the packaging presents the G-Drive to best effect and the “Getting Started” instructions are printed on the inside  lid of the box. Again, it comes back to appealing to the Apple crowd who expect good design.

G-Drive Package

But enough of how it looks. How does it go? Pretty well actually. Connected up to USB 3, the G-Drive Mobile recorded the following data rates:

hdparm gave 107 MB/s for buffered disk reads.
dd gave write speeds around 105 MB/s.
- bonnie++ gave 104 MB/s for writes and 141 MB/s for reads.

I’m fairly sure that those figures make G-Drive Mobile the fastest USB3 unit tested, beating the previous holder by a considerable margin. Under FireWire 400, the figures were obviously slower, but are provided here for comparison.

- hdparm gave 36 MB/s for buffered disk reads.
- dd gave write speeds around 22 MB/s.
- bonnie++ gave 22 MB/s for writes and 55 MB/s for reads.

Price-wise, the model here costs £129.95 but if you want USB3 only, there’s a much sleeker and cheaper version at £109.95 in the Apple store. However, if you need FireWire with USB3, the model viewed above is hard to beat, giving historical compatibility with older gear while also offering fast data transfers on newer kit.

Thanks to G-Technology for providing the G-Drive Mobile to review.

Apple Keyboard Overlays from KB Covers

Posted by Andrew at 6:14 PM on February 24, 2013

KB Cover Keyboard OverlayKB Covers produce lightweight and flexible keyboard overlays for Apple Macs to help make people more productive with complex software applications or type in foreign languages. Andy and Scott find out what’s happening with KB Covers from Bruce Franklin.

KB Covers produces overlays for Apple Macintosh desktop and laptop computers, covering both current and older models. Generally there are three kinds of overlays: those for protection or decoration, for foreign languages and for advanced application use, where keyboard shortcuts are key to being proficient in the app. Each year, KB Covers comes out with additional overlays for extra languages and new applications, often at the suggestion of customers.

The overlays are available on-line from around $20.

Interview by Andy McCaskey of SDR News and Scott Ertz of F5 Live for the TechPodcast Network.

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Upgrading An Old MacBook To An SSD

Posted by tomwiles at 9:57 PM on December 4, 2012

One of the machines I have is a 6 year old 13” white plastic Intel MacBook. In recent years I’ve used it as a backup machine just in case I needed it. It has a 2 gigahertz Core 2 Duo processor and is maxed out at 2 gigabytes of RAM.

Solid State Drive prices have been dropping lately, so I figured making the swap to a solid state drive and the performance boost it would bring would be worth it. I ended up buying a Crucial 128 gigabyte SSD for around $104 dollars with Amazon Prime picking up the shipping cost.

This evening I made the installation. I started out by installing the new SSD in an external Firewire enclosure and installing OS/X onto it first. After a very smooth, painless installation process, OS/X asked me what I wanted to transfer from the old drive to the new one, and though I left out most of the documents and other clutter, I did tell it to move the applications over, which to my surprise it did a stellar job of copying over to the new SSD drive.

After rebooting into the new drive while it was still connected via Firewire, I copied over a few miscellaneous files I needed and then shut everything down. Next, I swapped the new drive into the MacBook.

The results are nothing short of amazing. The old 7,200 RPM hard drive made the machine seem sluggish and non-responsive. With the SSD in the same machine, things seem to happen almost instantly. The conclusion I take away is that conventional hard drive performance has been a bigger performance bottleneck than we realized.

The days of the conventional spinning hard drive are numbered. The conventional hard drive will one day be going the way of the cathode ray tube monitor and floppy discs.

If you are tempted to shell out big bucks for a new machine just to get a performance boost, if you have an older machine that has otherwise good hardware, consider upgrading to an SSD for an incredible performance boost at a fraction of the price of a new machine.

Buffalo Launches Thunderbolt Portable SSD

Posted by Andrew at 3:13 PM on November 30, 2012

Buffalo LogoFollowing on from GNC’s review of the MiniStation Air earlier this month, Buffalo have a launched the MiniStation Thunderbolt SSD. As you might guess from the name, it’s a portable SSD with a Thunderbolt connection so it’s ideal for connecting up with Apple Macs.

Combining the SSD with Thunderbolt, the MiniStation has a read performance of more than 370 MB/s and a write performance that exceeds 250 MB/s, which is pretty nippy in anyone’s book. And I think those are Bytes and not bits. PC users aren’t left out with a USB 3.0 connection too, though it’s not as fast as the Thunderbolt connections.

MiniStation Thunderbolt SSD

Paul Hudson, Sales Director for Northern Europe at Buffalo, said: “The MiniStation Thunderbolt SSD combines a highly robust and aesthetically pleasing design with exceptionally fast data transfer speed. We have seen how Thunderbolt hard drives have transformed the available speed for read and write to storage devices, but with the additional of SSD in the Buffalo range, the speed stakes are raised again providing astounding performance.

The drive is bus-powered and will be available in two storage sizes, at a recommended price of £229.99 for the 128 GB product and £349.99 for the 256 GB version. There’s a .pdf spec sheet here.

Hopefully GNC will be bringing you a review of the MiniStation Thunderbold SSD in the not-too-distant future.

Pogoplug Mobile Review

Posted by Andrew at 12:50 AM on October 25, 2012

Pogoplug LogoThe cloud is definitely where it’s at right now, but what if you don’t like the idea the idea of Google, Dropbox et al looking after your data? Then you might be interested in a Pogoplug, which allows you to create your own cloud storage that’s only limited by the size of the hard disk. A Pogoplug is a hardware gadget that connects USB storage devices to your local LAN and then makes the space available across the Internet, effectively creating a personal cloud. The data is stored in your control and if more storage is needed, plug-in a bigger hard drive.

On review here is the Pogoplug Mobile, the 3rd generation of Pogoplug device from Cloud Engines. It offers a single USB port plus an SD card slot along with the network port and power socket. Newer Pogoplugs come with USB3 ports, but as the maximum speed of the Pogoplug cloud is always going to be the speed of the Internet connection, the faster transfer speeds of USB3 are unlikely to be a significant benefit. For testing, I used a 64 GB memory stick, rather than a hard drive, which means that the unit will run silently with minimal power consumption.

Pogoplug Packaging

The Pogoplug website has downloads for Windows, Macs and Linux, and the relevant app stores have versions for Android, iOS, Blackberry and legendary WebOS. I was able to try the Windows, Linux, Android and WebOS versions. The Windows version connects to the Pogoplug and presents it as a drive letter, allowing most Windows applications to use the Pogoplug transparently. The Pogoplug software has additional backup functionality as well, which may be useful for some people. The Linux version is command line only but anyone familiar with Linux will have no trouble getting the Pogoplug mounted into the filesystem.

The Android app is simple and straightforward with a couple of nice tricks up its sleeve. Broadly you can browse files in a directory fashion or you can view music, photos and movies in a tag or meta-data based fashion, As expected, there are viewers and players for the media, though movies get handed over to the default app rather than playing within the Pogoplug app. The music player is basic and has one really irritating flaw; it doesn’t seem to be able to pick up the track number from the mp3 files and consequently orders tracks alphabetically when playing albums. This really needs to be fixed.

Back viewPerformance-wise, the Pogoplug is always going to be limited by the upload (rather than download) speed of the broadband connection when outside of the home. This usually meant a little bit of buffering before playing music but once the playback got underway, there was rarely any stuttering. There were occasional times when folders refused to refresh but my suspicion is that any problems were down to the local data connection on my phone rather than a problem with the Pogoplug. YMMV. Inside my home, the performance was excellent.

In common with other social and cloud apps, the Pogoplug app has automatic uploading of pictures and video from the devices camera. It’s also possible to set the folder where the uploaded images are to go. Frankly, this is brilliant as my wife is hopeless at remembering to copy photos off her smartphone so by setting up the Pogoplug app on her phone, any photos she takes get automatically transferred. On occasion, a photo would sometimes fail to completely upload; again I suspect the loss of 3G connectivity than any fundamental problem, but the error checking could be improved. It’s also possible to upload any image from within the photo Gallery app.

As with most cloud solutions, you can also share with friends and family, using either the app or the web interface. It’s straightforward – select the folder you want to share, select who you want to share with and an email is sent to them with the relevant link. It’s an easy way to share photos of Junior with grandma and grandpa.

Any downsides? Only two that i can see….first, there’s no direct integration with any other apps that I could find. Quickoffice and other office apps typically allow access straight into Google Drive or Dropbox but none seemed to work with a Pogoplug. Effectively I had to download a Word doc to the phone, do my edits in QuickOffice and then upload the doc back to the Pogoplug. Not slick.

The second is that when I was at home and on the same subnet as the Pogoplug, Internet access to Pogoplug’s servers was still needed, presumably to check authorisation privileges. Normally, it’s not going to be an issue, but it would be handy to have a way to bypass this when working locally and the connection to the Internet goes down.

Overall, the Pogoplug is a handy device that gives you control over your data rather than entrusting it to a megacorp. A few glitches spoil what is otherwise a neat little solution that potentially gives as much data storage space as you need, without paying per GB per annum. For the low cost of the Pogoplug unit (about $50 / £35), it’s a bargain.

Disclaimer – this was a personally purchased device.

Angry Birds Star Wars – Choose Your Side!

Posted by JenThorpe at 11:33 PM on October 10, 2012

Rovio Entertainment is getting ready to release Angry Birds Star Wars. It is going to be available on November 8, 2012. I’m beginning to think that Star Wars is the “bacon” of geekdom. Everything tastes better with bacon. Adding just a little bit of Star Wars, to just about anything, can only enhance it. If you like Angry Birds, then you will probably love Angry Birds with an added Star Wars flavor.

The Angry Birds Tumblr is filled with Angry Birds Star Wars wallpapers that you can download, interesting fan art, and a countdown until when the game will be out. The tumbler page also says “Choose Your Side”. Will you say: “I’m on the Porkside”? Or, are you more of a “Rebel Without a Squawk”? If you feel inspired, you can submit your own Angry Birds fan art.

StarWars.com has an announcement that Angry Birds Star Wars is a collaboration between Rovio Entertainment and Lucasfilm Ltd. The game will be available on iOS, Android, Amazon Kindle Fire, Mac, PC, Windows Phone and Windows 8. The announcement also says:

“Angry Birds Star Wars combines the classic gameplay and art style of Angry Birds with the legendary characters, designs, stories, and locales of the Star Wars saga. Gamers will take on the Empire in famous settings like Tatooine and the Death Star, but with the Angry Birds stable of characters playing the beloved Star Wars roles; the innovative touch-screen controls pioneered by Angry Birds are intact and improved, and the game’s humor is as sharp as ever”.

What’s not to like about a round, fuzzy, Angry Bird/Chewbacca, or a golden, metallic, Angry Bird/C3PO? On October 28, 2012, Angry Birds Star Wars merchandise will start appearing on store shelves. This will include Halloween costumes, plush toys, and action figures.

An Open Letter To Apple CEO Tim Cook

Posted by tomwiles at 3:51 PM on October 5, 2012

ear Mr. Cook,

Like many people, I converted to Apple products because it represented real value. My first Apple computer was a second-hand Mac Mini with a Power PC processor. I was impressed by the fact that a clearly obsolete machine could remain so useful and usable at several years of age, when other older computers of the same vintage were long gone.

My next Apple product was a white plastic MacBook with an Intel processor, which is now six years old. Impressively, the machine still remains highly functional today.

Since then, I went on to get a seventeen inch MacBook Pro, two Intel Mac Mini machines set up in home theater configurations, two iPod Classic MP3 players, an iPad 2 and an iPod Touch.

Apple purchases were easy to justify. An Apple computer might cost three times as much as a competing piece of hardware, but the Apple operating system could usually be counted on to continue to function years longer than a competing Windows counterpart. Back in those days, Apple machines were also repairable. My seventeen inch MacBook Pro has been repaired twice, and I’ve replaced the battery myself once.

In my mind, the Apple brand represented usability, innovation, and long-term value. It was easy to recommend Apple products to friends and family, because genuine value was present.

Unfortunately, in the past year or so there has been a change. Recent product releases have failed to excite me. New Apple laptop computer designs present hardware that is close to being non-repairable and disposable. Apple has become a high-end disposable Bic computer. In the realm of phones, Apple, once the innovator, is now failing to catch up to competing Android phone features. Apple seems to be preferring to go down the path of suing competitors such as Samsung in a desperate attempt to cling to past glories, rather than continue to experiment and innovate towards future effulgences.

Apple founder Steve Jobs was a brilliant innovator, albeit with some flaws – i.e., he tended to be controlling and manipulative. As a genuine innovator Mr. Jobs was ultimately successful in spite of those flaws, not because of them. It’s been a year since the death of Steve Jobs. I fear the remaining imprint of Steve Jobs on Apple as his personal innovation fades is deteriorating into Apple embracing the skeleton of the dysfunctional parts of the Jobs personality. The genuine innovator at Apple died a year ago. Growing tendencies toward control and manipulation remain.

Steve Jobs created an unprecedented amount of momentum, which Apple still benefits from today. Apple, now at its pinnacle has reached unbelievable heights even as there is an unnoticed malignancy.

For me, the thrill is gone. IOS 6 diminished my iPad 2 experience. I rely heavily on Google Maps, including both the satellite view and Google Street View. The new Apple satellite images in IOS 6 are clearly inferior and fuzzy when compared directly to Google’s superior satellite images. Street View is gone. The YouTube app is gone. Apple has embraced Steve Jobs’ desire to punish Google for coming up with Android and daring to compete with the iPhone. The removal of Google Maps and the YouTube app in IOS 6 is a move born out of spite, not innovation. Actions taken out of spite are always a mistake.

In Apple’s more humble past there has always been a core of users, often dubbed the “Mac Faithful” that would stick with Apple and buy their products no matter what. In recent years, under the renewed leadership of Steve Jobs, Apple was able to finally move into the mainstream, picking up a vast bulk of new customers that lack this zealous loyalty. People like me were enticed to buy Apple products by the genuine value they offered.

As a long-time consumer of technology, I lack this Apple zealoutry. My loyalty extends only to products that offer good value. I can only speak for myself, but at the present time I don’t see myself buying any additional Apple products anytime soon. I am wondering how many other recent Apple customers share my lack of loyalty?

What has befallen Apple is unfortunate. It was always fun watching the presentations of world-changing innovations. These days, not so much.

Sincerely,

A now-unhappy customer.

Apple, Samsung and a Third Way for Patents

Posted by Andrew at 6:00 AM on August 26, 2012

Samsung LogoWhen I heard the verdict on the Apple v. Samsung case, I was angry. Angry with Samsung for copying, angry with Apple for suing, angry with jurors for naivety, angry with the legal system for letting itself be a pawn. Over the weekend, I’ve mellowed a little but I’m still concerned about the impact it will have on consumers.

Apple is not a great first inventor. It didn’t invent the PC, the GUI, the digital music player, the smartphone or the tablet: I will leave it as an exercise for the reader to educate themselves as to who did. Apple is great at design, marketing, timing and extracting value from suppliers, partners and customers. Absolutely no doubts there and they have the bank balance to prove it.

Android LogoThe word on the street was that Apple was looking for a $30 licensing fee to cover the use of the patents. As a consumer, I think that’s a rip off when compared to the overall price of the device. None of those patents are intrinsic to the device and I would happily have a phone or tablet that doesn’t have those features. Multitouch and pinch-to-zoom is over-rated generally, and as for the bounce-back, it’s a waste of CPU cycles.

Obviously there are two possible outcomes from an Android perspective. Either the patents are circumvented and Android users get an arguably lesser experience or the manufacturers stump up the licensing fees.

But there is a third way…Wouldn’t it be great if, as an Android consumer, one could choose whether to avail of certain patents or not? You could accept the Apple licensing and pay the extra $30 or else decline and get the non-infringing version. How brilliant would that be and it would let the market decide which patents are valuable and which aren’t.

Of course, the chances of it happening are slim but remember Google and Samsung, you read it here first.